Terms of service

Terms and Conditions of the Online Store “aneta kocia ceramic studio”

Effective date: 09.10.2025

1. Seller Information

  • Seller: Aneta Kocia (sole proprietorship)

  • Registered business address: ul. Tadeusza Kościuszki 24/1, 81-198 Pogórze, Poland

  • VAT ID: 6631611259

  • Studio address: ul. Międzygwiezdna 2/4b, 80-299 Gdańsk, Poland

  • Returns & correspondence address: Aneta Kocia, ul. Tezeusza 2/3, 80-299 Gdańsk, Poland

  • E-mail: kocia.aneta@gmail.com

  • Phone: +48 501 446 260

  • Online store: akocia.com

  • Store name: aneta kocia ceramic studio

2. Definitions

  • Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity.

  • Privileged Entrepreneur – a natural person conducting business activity who enters into a contract directly related to that activity but which is not of a professional nature for them (Article 385⁵ of the Polish Civil Code).

  • Customer – any entity placing an Order in the Store (including Consumers and Entrepreneurs).

  • Product – tangible goods (in particular handmade ceramics) available in the Store.

  • Store – the Seller’s online store operating on the Shopify platform.

  • Business days – Monday to Friday, excluding public holidays in Poland.

  • Durable medium – any tool or material that allows information to be stored and accessed in the future for a period adequate to its purpose (e.g. e-mail).

3. General Provisions

  1. These Terms and Conditions define the rules for using the Store, including placing Orders, delivery, payments, withdrawal rights, complaint procedures, and electronic services (Customer Account, newsletter if applicable).

  2. Using the Store requires reading and accepting these Terms and Conditions.

  3. Contracts are concluded in Polish or, if the English language version of the Store is used, in English. The governing law of the contract is Polish law.

  4. To use the Store (browse or place Orders), a device with Internet access, a current browser (e.g. Chrome, Firefox, Safari), and an active e-mail account are required.

  5. Customers must use the Store in compliance with applicable law and good practices, and must not provide unlawful content.

4. Product Information (Handcrafted Goods)

  1. We make every effort to present accurate photos and descriptions. Colors and details may vary depending on screen settings.

  2. Handcrafted nature: Each piece may slightly differ from the photos (glaze texture, shade, micro variations), which is a feature, not a defect.

  3. Prices are displayed in PLN or EUR (as selected by the Customer) and include VAT. Prices do not include shipping costs or customs/import duties (for shipments outside the EU).

  4. Product range and prices may change. The applicable terms for a given Order are those in effect at the time the Order is placed.

5. Customer Account (Electronic Service)

  1. Creating an account is free and requires providing an e-mail address and a password or a login code sent to the e-mail address.

  2. The Customer may delete their account at any time by sending a request to the Seller’s e-mail address or using the “Delete Account” function (if available).

  3. Complaints regarding account functionality can be submitted by e-mail. They will be handled within 14 days.

6. Placing Orders and Contract Conclusion

  1. Orders are placed by adding Products to the cart, completing the order form, and clicking the “Buy and Pay” button (obligation to pay).

  2. After placing an Order, the Customer receives an automatic confirmation of receipt. The sales contract is concluded when the Seller sends the Customer an Order confirmation on a durable medium (e-mail).

  3. The Seller may refuse to process an Order if, for example, payment is not received, Customer data is incorrect, or the Product is unavailable. In such cases, the Customer will be informed immediately, and any funds received will be refunded.

7. Payments

  1. Payments are processed via Shopify Payments (Poland). Available methods are displayed at checkout and may include: Visa, Mastercard, American Express; accelerated payments: Apple Pay, Google Pay, Shop Pay; local methods: BLIK, Przelewy24, iDEAL, Bancontact, Klarna (depending on availability and configuration).

  2. For card, BLIK, Przelewy24, or other online payments, the charge occurs at the moment the Order is placed.

  3. Bank transfer: Payment must be made within 2 business days of placing the Order to the following account:
    mBank 32 1140 2004 0000 3502 7500 6570.
    Payment details and reference number are also included in the Order confirmation e-mail.

  4. Proof of purchase (receipt/invoice) is delivered electronically on a durable medium (e-mail) or attached to the shipment.

8. Delivery and Pickup

  1. Delivery area: as displayed at checkout during order placement.

  2. Carriers: InPost Parcel Lockers and InPost Courier. If necessary, the Seller may use an equivalent carrier (e.g. DPD, DHL, UPS, Poczta Polska) without increasing costs or significantly extending delivery time. The Customer will be informed in advance of any significant changes.

  3. Total order fulfillment time (for in-stock products), from payment receipt to delivery, is typically 5–7 business days. For made-to-order products or if stock is unavailable, please contact the Store before ordering.

  4. Risk transfer: In contracts with Consumers or Privileged Entrepreneurs, the risk of accidental loss or damage to the Product passes to the Customer upon delivery. If the Customer chooses their own carrier (not offered by the Seller), the risk passes upon handing the Product over to that carrier.

  5. Upon receiving the shipment, Customers are encouraged to check the package condition and, in case of visible damage, prepare a damage report with the courier.

8.6 Uncollected and unpaid orders

  1. Failure to collect a courier or parcel locker shipment, or a personal pickup order, does not constitute withdrawal from the contract.

  2. If payment is not received within 3 business days of order placement, the Seller may cancel the order without further consequences. After this period, the product will no longer be reserved.

8.7 Uncollected prepaid orders

  1. If a prepaid shipment is not collected and is returned to the Seller, the Seller may deduct the actual shipping and return costs from the amount due to the Customer.

  2. The Seller is not obliged to resend an uncollected order if the Customer does not contact the Seller within 7 business days of its return. After this time, the order is considered abandoned, and the Seller may retain the shipping and return costs.

  3. Reshipping is possible only after the Customer prepays the additional shipping costs.

8.8 Personal pickup

  1. For personal pickup, the Customer must collect the order within 7 business days of being notified of its readiness.

  2. After this period, the Seller may cancel the order. For prepaid orders, the Seller may deduct actual preparation costs.

8.9 Lack of customer contact

  1. If there is no contact from the Customer within 7 business days of the package’s return or notification of pickup readiness, the order is considered abandoned. In such a case, the Seller:

    • is not obliged to resend the order,

    • may retain the shipping and return costs,

    • may cancel the order in the case of unpaid orders.

9. Right of Withdrawal (Consumers / Privileged Entrepreneurs)

  1. Deadline: The Customer may withdraw from the contract within 14 days of receiving the Product by submitting a withdrawal notice (e.g. by e-mail).

  2. Product return: After submitting the notice, the Customer must return the Product immediately, no later than 14 days from the date of withdrawal.

  3. Scope: The 14-day right of withdrawal applies only to Consumers and Privileged Entrepreneurs. Entrepreneurs purchasing within their professional activity (B2B) are not entitled to this right.

  4. Return address: Aneta Kocia, ul. Tezeusza 2/3, 80-299 Gdańsk, Poland.

  5. Return shipping costs are borne by the Customer.

  6. Inspection and refund: Refund will be issued after the Seller receives the returned Product and assesses its condition. The Customer acknowledges and accepts that the Seller has the final decision on whether the Product is undamaged and suitable for resale. The Seller may withhold the refund until the Product is received or proof of return is provided, whichever occurs first.

  7. Returned Product must be complete, undamaged, and properly secured (e.g. in original or equivalent packaging). The Customer is responsible for proper packaging during return shipment.

  8. The Customer is liable for any reduction in the Product’s value resulting from use beyond what is necessary to determine its nature, characteristics, and functioning, as well as for improper packaging during return shipment.

  9. In the event of damage (e.g. cracks, chips, breaks, stains, missing parts), the Seller may refuse a refund in full, as artistic ceramics lose their commercial value with any damage.

  10. If the Product is completely destroyed or unsuitable for resale, the Seller may refuse a refund in full.

  11. The risk of accidental loss or damage during return shipping is borne by the Customer.

  12. The right of withdrawal does not apply to products made to order or clearly personalized.

  13. Practical return details can be found in the Return Policy.

10. Nonconformity of Goods with the Contract (Complaints)

  1. The Seller is liable to the Consumer and Privileged Entrepreneur for product nonconformity in accordance with the Polish Consumer Rights Act and Civil Code.

  2. Complaints must be sent by e-mail to kocia.aneta@gmail.com or in writing to the returns address. Include a description, request (repair/replacement), photos, and proof of purchase.

  3. The Seller will respond within 14 days. Lack of response within this period means the complaint is accepted.

  4. In the first instance, the Customer may request repair or replacement. The Seller may choose the alternative if the requested solution is impossible or excessively costly.

  5. If repair or replacement is impossible or disproportionate, the Customer may request a price reduction or withdraw from the contract.

  6. In B2B relationships (non-privileged entrepreneurs), the Seller’s liability may be limited to the order value, excluding damages caused intentionally.

11. Alternative Dispute Resolution (ADR/ODR)

  1. Consumers may use alternative dispute resolution methods, in particular by submitting a complaint to the relevant Voivodeship Trade Inspection Authority or a permanent consumer arbitration court.

  2. Consumers may also use the ODR online dispute resolution platform: https://ec.europa.eu/consumers/odr.

  3. Using ADR/ODR is voluntary.

  4. The Seller declares they do not consent to participate in consumer ADR proceedings as defined by the Act of 23 September 2016. This does not exclude the possibility of resolving disputes amicably directly with the Customer.

12. Personal Data Protection (GDPR)

  1. Controller: Aneta Kocia (sole proprietorship).
    Registered address: ul. Tadeusza Kościuszki 24/1, 81-198 Pogórze
    Studio: ul. Międzygwiezdna 2/4b, 80-299 Gdańsk
    Returns address: ul. Tezeusza 2/3, 80-299 Gdańsk
    E-mail: kocia.aneta@gmail.com, phone: +48 501 446 260.
    No Data Protection Officer has been appointed.

  2. Purposes and legal bases (Art. 6 GDPR):
    a) contract performance (orders, payments, delivery, returns, complaints) – Art. 6(1)(b);
    b) legal obligations (accounting, tax, legal claims) – Art. 6(1)(c);
    c) legitimate interest (security, anti-fraud, claims, analytics, non-marketing communication, personalization without automated decisions) – Art. 6(1)(f);
    d) consent (newsletter, marketing communications, cookies, publication of reviews with data) – Art. 6(1)(a). Consent may be withdrawn at any time.

  3. Data categories: contact, transaction, account (encrypted passwords), payment (processed by payment operators), device and usage (IP, logs), correspondence content.

  4. Data recipients: Shopify (processor and independent controller), payment operators, carriers, service providers (accounting, hosting, e-mail), public authorities as required by law.

  5. Transfers outside the EEA/UK: safeguarded by SCC or adequacy decisions.

  6. Retention periods: accounting data – up to 6 tax years; account – until deletion or 24 months of inactivity; complaints/claims – until expiry of limitation periods; marketing – until consent withdrawal; cookies – max. 24 months.

  7. Data is required to fulfill the contract; marketing data is voluntary.

  8. Data subject rights: access, copy, rectification, erasure, restriction, portability, objection (including to direct marketing), consent withdrawal.

  9. Complaints: to the Polish Data Protection Authority (UODO).

  10. Children: services are not directed to persons under 16.

  11. Shopify privacy policy applies; this section supplements it where required by GDPR.

13. Custom / Personalized Orders (Optional)

  1. The Store may accept individual commissions (e.g. custom designs, dedications, unique dimensions/colors). The Seller reserves the right to refuse an order for any reason (technical limitations, deadlines, aesthetic considerations).

  2. The parties agree on a brief: description, materials, dimensions, timeline, price, delivery, and any prototype cost. The order is accepted after written (e-mail) approval and payment of the agreed deposit.

  3. Timelines are approximate and depend on material availability and production. Updates will be communicated to the Customer.

  4. Due to the personalized nature of the order, the Customer has no right of withdrawal after acceptance (Article 38 of the Consumer Rights Act). This does not affect warranty rights.

  5. Intellectual property:

    • Designs, sketches, photos, and production methods remain the Seller’s property unless otherwise agreed in writing.

    • The Customer warrants that materials provided do not infringe third-party rights and grants the Seller a non-exclusive license to use them for the order.

    • Photos of the finished product may be used in the Seller’s portfolio or social media only with prior consent.

  6. Before shipping, the Seller may send photos of the finished product for acceptance. Lack of response within 2 business days constitutes acceptance.

  7. Minor variations (shade, micro points, few mm differences) are typical for handmade ceramics and are not defects.

  8. If the contract is terminated for reasons attributable to the Customer, the deposit may be retained in whole or in part to cover actual costs. If termination is the Seller’s fault, the deposit will be refunded.

14. Intellectual Property

  1. All photos, descriptions, designs, and logos are protected by copyright and related rights. Copying or redistributing without permission is prohibited.

  2. Third-party names and trademarks belong to their respective owners.

15. Relationship with Shopify

  1. The Store is technically operated by the Shopify platform. The sale of Products and responsibility to the Customer lies solely with Aneta Kocia, in accordance with these Terms and applicable law.

  2. The store “aneta kocia ceramic studio” uses Shopify technology to provide services. However, all sales and transactions are conducted directly by the store. By using the Store, the Customer acknowledges that Shopify bears no responsibility for any aspect of the transaction, including injuries, damages, or losses arising from the purchase of products and services. The Customer hereby expressly releases Shopify and its affiliates from any claims or liabilities arising from or related to purchases made in the store.

16. Liability and Force Majeure

  1. Nothing in these Terms excludes or limits Consumer rights arising from mandatory provisions of law.

  2. The Seller is not liable for non-performance or improper performance of the contract caused by force majeure (e.g. failures, natural disasters, conflicts, interruptions in service), provided Consumer rights are not violated.

17. Final Provisions

  1. Matters not covered herein are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.

  2. Disputes shall be resolved by the competent Polish common courts, subject to mandatory Consumer protection rules.

  3. These Terms are available in Polish and English. In case of discrepancies, the Polish version shall prevail.

  4. The Terms may be amended for valid reasons (e.g. changes in law, payment/delivery methods, Store functionality). Customers will be informed through publication and/or e-mail. Changes do not affect acquired rights.

  5. The Terms are available on a durable medium (e-mail) upon Customer’s request.

Annex No. 1 – Sample Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

Recipient: Aneta Kocia, ul. Tezeusza 2/3, 80-299 Gdańsk, e-mail: kocia.aneta@gmail.com

I/We ____________________ hereby inform you of my/our withdrawal from the contract for the sale of the following goods: ______________________
Order date / receipt date: ____________
Name of Consumer(s): ____________
Address of Consumer(s): ____________
Order number: ____________
Signature of Consumer(s) (only if the form is sent in paper form): ____________
Date: ____________